I’m having trouble setting up my account, can I come in anyways?
Absolutely. Pre-registration is normally required, but come in to the studio a bit early and we will help you out.
Will my payment information transfer?
Yes, we securely transferred all payment information so your recurring payments will not be interrupted.
How do I sign up for a class?
You can use the Walla app (see below) or our website. Studio classes and the livestream option are both on the Class Schedule page.
When do I get the livestream link? I don’t see it.
You can book a livestream class at any time and the link is sent to you up to an hour beforehand. If you book within an hour of class time, it will be sent to you shortly after. If you book right before class starts, the link may not get to you in time for any number of reasons – it’s best to book livestream classes a half-hour in advance.
If mail is going to junk, try adding email@example.com to your contacts. You can also opt in to SMS (texting) for Transactional Notifications in your account profile as an additional way to get the link. And while you’re there, please opt in to Marketing Updates to stay up-to-date with all we do and offer.
If I can’t make it to class, how do I cancel?
On our website, go to the Class Schedule and log in (if you’re already logged in, click Manage Account.) Choose My Schedule from the menu, find the class, and click Cancel.
In the Walla app, your upcoming classes appear on the home screen. Choose the class, and click the cancel button.
There’s an app?
Yes! The Walla app is available to use after you activate your account. With the app you can book a class and view your upcoming schedule and class history, active plans, transaction history, payment methods, contact information, and communication preferences.
If you prefer to use our website, no problem, you’ll be able to fully manage your account when you log in on the Class Schedule page.
The iOS app for iPhone is available on the Apple App Store.
The Android app is now available on Google Play.
- Activate your new account first
- Download the app and sign in with your new password